Returns & order support

Please contact us on WhatsApp or email with your order reference before sending a product back. Describe the issue and include photographs if an item arrived damaged or does not match your order.

We will review the request and explain the available resolution and return instructions. Return eligibility and the treatment of opened or used skincare products must be confirmed with us before a return is arranged.

For an order that has not yet been fulfilled, contact us promptly to request a correction or cancellation.